Refund Policy

30-day refund request window

If Veyntiq is not right for you, you can request a refund of your most recent subscription payment within 30 days of that payment. This is our product policy as the supplier of the service, Nareflo (Pty) Ltd.

How to request a refund

Purchases are processed by our reseller and Merchant of Record, Paddle.com, so refunds for a transaction are handled by Paddle. To request one:

• Use the link in your Paddle receipt or invoice email, or visit paddle.net to look up your order and contact Paddle support.
• You can also open Manage billing in your Veyntiq dashboard to reach the billing portal for your subscription.
• For anything about the product itself — scans, alerts, plans, or help deciding whether a refund is what you need — email us at devan@nareflo.co.za.

Your statutory rights and Paddle's buyer process take precedence

Nothing in this policy limits rights you have that cannot be waived. Where mandatory consumer protection law in your country gives you greater or longer rights than the 30-day window above, those rights apply. Refund decisions and processing for a transaction are also governed by Paddle's refund policy and Checkout Buyer Terms, which control the payment relationship. Where those give you more, they win.

Cancelling instead of refunding

You can cancel a paid plan at any time from the billing portal. Cancelling normally takes effect at the end of the period you have already paid for, and you keep your paid allowance until then. Your websites and their scan history are always kept when you move back to the Free plan.

Refund method and timing

Approved refunds are returned to the original payment method by Paddle. How long the money takes to appear depends on your bank or payment provider.